Loud Baking

I passed by the Apple Store downtown yesterday, hoping to pick up 4GBs of RAMs for my Mac Pro. I guess it works the same in all their stores, I first had to chat with a ‘janitor’ so she can pair me with a ‘genius’.

Why?

The first ‘genius’ assisting me, understood everything I needed but screwed up on 2 occasions: * Confirmed to me that 4GBs would cost $CA 399.99 * Transfered me to a different ‘genius’ when I said I was ready to buy

The second ‘idiot’, didn’t understand nothing. Given the fact that I already had to be transfered and wait for a second time, one can imagine I wasn’t really happy. First, she thought I was talking about the G5 and suggested I wait while she goes and checks if they have some RAMs in stock (even if those were the ones I needed, you don’t keep a digital inventory?!). I take the time explaining to her that it’s not a G5 but a Mac Pro. She then asks me to wait while she helps one of her colleagues with another customer. A couple minutes later she comes back.

Genius: Sir, you are aware that you will have to remove the current RAM you have

Me: No! Why exactly?

Genius: Because you can only have 2 paired sticks at once

Me: Are you serious? I am talking about a Mac Pro - are you really sure of what you are saying?

Genius: Positive sir.

Me: Ok, go on to your site and let me see how the Mac Pro is advertised - 32GBs of RAMs, is that only by using 2 x 16GBs sticks? I doubt it!

Genius: No sir. The Macbook Pro can only take 2 sticks.

Me: Did you just say Macbook Pro? I’ve been talking about the Mac Pro - wake up please!

It doesn’t stop there

She then goes to the back and 10 minutes later, comes back with a carton of RAMs. The curious guy I am, I start playing with the box while she is preparing the bill and notice 2 things: * The box contains 2 x 1GB RAMs, I asked for 2 x 2GB. * 2GBs RAMs are selling for $CA 499, what happened to the $CA 399.95 for 4GBs the other ‘genius’ confirmed?

That’s when I was really fed up to try understanding. I stepped out of the store, logged to eBay while walking to the car and ordered my 4GBs for Mac Pro for less than half the price Apple wants for 2GBs!

The downside

I have to wait until next week to get them…

This entry was posted on Sunday, October 19th, 2008 at 4:10 am and is filed under Mac. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.